Sasquatch Computer, LLC
Located in Santa Cruz, California.
Acceptable Use Policy(AUP)
By using our web hosting services, you agree to comply with our policies. You are expected to use the Internet with respect,
courtesy, and responsibility, giving due regard to the rights of other Internet users. We expect you to have a basic knowledge
of how the Internet functions, the types of uses which are generally acceptable, and the types of uses which are to be avoided.
Common sense is the best guide as to what is considered acceptable use. The following are unacceptable uses:
Illegality in any form, including but not limited to activities such as unauthorized distribution or copying of copyrighted
software, violation of U.S. export restrictions, harassment, fraud, trafficking in obscene material, drug dealing,
and other illegal activities.
The provisions of this Policy are intended as guidelines and are not meant to be exhaustive. Generally, conduct
that violates law, regulation, or the accepted norms of the Internet community, whether or not expressly mentioned
in this Policy, is prohibited. Sasquatch Computer reserves the right at all times to prohibit activities
that damage its commercial reputation and goodwill.
Sasquatch Computer servers may be used only for lawful purposes. Transmission, distribution or storage of
any material in violation of any applicable law or regulation is prohibited. This includes, without limitation,
material protected by copyright, trademark, trade secret or other intellectual property right used without proper
authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control
laws. Examples of non-acceptable content or links: "Pirated software", "Hackers programs or archives", "Warez Sites",
"Irc Bots", "Mp3".
We will be the sole arbiters as to what constitutes a violation of this provision.
System and Network Security
Violations of system or network security are prohibited, and may result in criminal and civil liability. Examples
include, but are not limited to the following: unauthorized access, use, probe, or scan of a systems security or
authentication measures, data or traffic. Interference with service to any user, host or network including, without
limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks. Forging of any
TCP-IP packet header or any part of the header information in an e-mail or a newsgroup posting.
It is a violation for anyone who, including but not limited to, employs posts or programs which consume excessive
CPU time or storage space, permits the use of mail services, mail forwarding capabilities, POP accounts, or auto responders
other than for their own account; or resale of access to CGI scripts installed on our servers.
No one shall post defamatory, scandalous, or private information about a person without their consent, intentionally
inflicting emotional distress, or violating trademarks, copyrights, or other intellectual property rights.
Sending unsolicited mail messages, including, without limitation, commercial advertising and informational announcements,
is expressly prohibited. A user shall not use another site's mail server to relay mail without the express permission of
the site or distributing, advertising or promoting software or services that have the primary purpose of encouraging or
facilitating unsolicited commercial E-mail or spam.
It is contrary to Sasquatch Computer policy for customers to use our servers to effect or participate in any of
the following activities:
To post to any Usenet or other newsgroup, forum, e-mail mailing list or other similar group or list articles which
are off-topic according to the charter or other owner-published FAQ or description of the group or list;
To send unsolicited mass e-mailings, if such unsolicited e-mailings provoke complaints from the recipients;
To engage in any of the foregoing activities using the service of another provider, but channeling such activities
through a Sasquatch Computer provided server, or using a Sasquatch Computer provided server as a maildrop for responses;
To falsify user information provided to Sasquatch Computer or to other users of the service in connection with use
of a Sasquatch Computer service.
When Sasquatch Computer becomes aware of an alleged violation of its Acceptable Use Policy, Sasquatch Computer
will initiate an investigation (within 24-48 hours). During the investigation Sasquatch Computer may restrict Customer's
access in order to prevent further possible unauthorized activity. If the Customer is found in violation of our SPAM policy,
Sasquatch Computer may, at its sole discretion, restrict, suspend, or terminate Customer's account and/or pursue other
civil remedies. Also, Sasquatch Computer reserves the right to pursue civil remedies for any costs associated with the
investigation of a substantiated policy violation. If such violation is a criminal offense, Sasquatch Computer will
notify the appropriate law enforcement department of such violation.
Sasquatch Computer does not issue service credits for any outages incurred through service disablement resulting
from Policy violations.
The Customer shall be held liable for any and all costs incurred by Sasquatch Computer as a result of the customer's
violation of these terms and conditions. This is including, but is not limited to, attorney fees and costs resulting
from Postmaster responses to complaints from and the cleanup of unsolicited commercial mailings and/or unauthorized bulk
mailings and/or news server violations. First violations will result in a Cleanup Fee of $350 and the customer's account
will be reviewed for possible immediate termination. A second violation will result in Cleanup Fee of $700 and immediate
termination of the customer's account. The Customer who violates this policy agrees to also pay Investigation Fees of no
more than $195 per hour that Sasquatch Computer personnel must spend to investigate any violations.
Sasquatch Computer reserves the right to add, delete, or modify any provision of this Policy at any time without notice.
Reporting Network Abuse Any party seeking to report any violations Sasquatch Computer's policy may contact via e-mail:
CUSTOMER SERVICE AGREEMENT
This is an agreement between you and Sasquatch Computer regarding your use of Sasquatch Computer's computer,
interactive information, communication and server management service. This Agreement governs the terms and conditions
under which Sasquatch Computer makes the services offered by Sasquatch Computer available to individual consumers
through a personal computer or similar access, or to individual consumers or small businesses in connection with the
" Sasquatch Computer " webhosting or similar services. Under this Agreement, you must comply with Sasquatch Computer's
then current "Acceptable Use Policy," as updated from time to time by Sasquatch Computer, which can be viewed at :
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.
1. Sasquatch Computer will host an account for you, the purchaser (hereafter referred to as the Account Holder), for
the Account Holder's chosen domain name, for the period of time (the Term) corresponding with the payment plan chosen by
the Account Holder. This contract will be automatically renewed at the end of the Term and each successive renewal term,
unless terminated. We require notification of non-renewal with at least 5 days notice but not more than 60 days prior to
the renewal date. You must have all account information to cancel and send this information along with a request for cancellation
to . If you do not provide this notice, you will be
charged for the next terms rate. There are no refunds on a la carte services, dedicated servers or server colocation.
2. Sasquatch Computer's services are provided on an as is, as available basis without warranties of any kind,
either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose
or non-infringement. Sasquatch Computer expressly disclaims any representation or warranty that the Sasquatch Computer
services will be error-free, secure or uninterrupted. No oral advice or written information given by Sasquatch Computer,
its employees, licensors of the like, will create a warranty; nor may you rely on any such information or advice. The terms
of this Section will survive any termination of this Agreement.
3. The Virtual Web Server Internet account and/or related electronic services can only be used for legal purposes under
all applicable international, federal, provincial, and municipal laws. Further, the Account Holder agrees not to store,
transmit, link to, advertise or make available any images containing pornography, graphic violence or death. Violations of
these or any other provisions of this Agreement may result in termination of the services provided by Sasquatch Computer,
with or without the grant of a notice or cure period, such notice or cure period to be granted at the sole discretion of
Sasquatch Computer based upon the severity of the violation. Sasquatch Computer reserves the right to refuse service
if any of the content within, or any links from, the Account Holder's website is deemed illegal, misleading, or obscene, or
is otherwise in breach of Sasquatch Computer's then current Acceptable Use Policy, in the sole and absolute opinion of
Sasquatch Computer. Notwithstanding anything in this Agreement, the content of the Account Holder's website is the sole
responsibility of the Account Holder. The Account Holder agrees to indemnify and hold harmless Sasquatch Computer from
any and all claims, losses, damages, liabilities, judgments, or settlements, including reasonable attorney's fees, costs, and
other expenses incurred by Sasquatch Computer, (collectively, Claims) related to or in connection with the content of
the Account Holder's website. The terms of this Section will survive any termination of this Agreement.
4. Account Holder acknowledges that the nature of the service furnished and the initial rates and charges have been
communicated to the Account Holder. Account Holder is aware that Sasquatch Computer reserves the right to change the
specified rates and charges from time to time.
5. The Account Holder agrees to follow generally accepted rules of "Netiquette" when sending e-mail messages or posting
to newsgroups. Account Holder is responsible for security of its password. Sasquatch Computer will not change passwords
to any account without proof of identification, which is satisfactory to Sasquatch Computer, which may include written
authorization with signature. In the event of any partnership break-up, divorce or other legal problems that includes
Account Holder, Account Holder understands that Sasquatch Computer will remain neutral and may put the account on hold
until the situation has been resolved. Under no circumstances will Sasquatch Computer be liable for any losses incurred
by Account Holder during this time of determination of ownership, or otherwise. The Account Holder agrees to indemnify
and hold harmless Sasquatch Computer from any and all Claims arising from such ownership disputes. The terms of this
Section will survive any termination of this Agreement.
6. The Account Holder agrees not to harm Sasquatch Computer, its reputation, computer systems, programming and/or
other persons using Sasquatch Computer's services. Sasquatch Computer reserves the right to select the server
for Account Holder's website for best performance. The Account Holder understands that the services provided by
Sasquatch Computer are provided on a shared server. This means that one website cannot be permitted to overwhelm the
server with heavy CPU usage, for example from the use of highly active CGI scripts or chat scripts. If the Account Holder's
website overwhelms the server and causes complaints from other users, the Account Holder has outgrown the realm of shared
servers, and will need to relocate it's website. Sasquatch Computer will refund any unused portion of prepaid services.
If the Account Holder refuses to comply with this Section, then Sasquatch Computer has the right to terminate the
services provided to the Account Holder without any refunds of the unused portion prepaid by the Account Holder. The Account
Holder agrees to indemnify and hold harmless Sasquatch Computer and any other Account Holder from any and all Claims
resulting from the Account Holder's use of the services provided by Sasquatch Computer The terms of this Section will
survive any termination of this Agreement.
7. The Account Holder's rights and privileges under this Agreement cannot be sold or transferred without the prior written
consent of Sasquatch Computer.
8. If the Account Holder sells or resells advertising or webspace to a third party then the Account Holder will be responsible
for the contents of that advertising and the actions of that third party. Sasquatch Computer has the absolute right to
reject any advertising or other third party content that is illegal, offensive or otherwise in breach of the then current
Sasquatch Computer Acceptable Use Policy. The e-mail distribution by the Account Holder of "SPAM", "JUNK MAIL", or
"UNSOLICITED COMMERCIAL E-MAIL", is expressly prohibited. If the Account Holder refuses to remove any advertising or other
third party content deemed objectionable by Sasquatch Computer, Sasquatch Computer may terminate the services
being provided to the Account Holder.
9. Sasquatch Computer will use its best efforts to maintain a full time Internet presence for the Account Holder.
The Account Holder hereby acknowledges that the network may, at various time intervals, be down due, but not restricted to,
utility interruption, equipment failure, natural disaster, acts of God, or human error. In no event shall Sasquatch Computer
be liable to the Account Holder for any damages resulting from or related to any failure or delay of Sasquatch Computer
in providing access to the Internet under this Agreement. In no event shall Sasquatch Computer be liable to the Account
Holder for any indirect, special or consequential damages or lost profits arising out of or related to this Agreement
or the performance or breach thereof. The aggregate, total liability of Sasquatch Computer under this Agreement, if any,
shall in no event or circumstance exceed the total amount actually paid by the Account Holder hereunder. The terms of this
Section will survive any termination of this Agreement.
10. This Agreement applies to all accounts, sub-accounts, and alternative account names associated with your principal account.
The Account Holder is responsible for the use of each account, whether used under any name or by any person, and for ensuring
full compliance with this Agreement by all users of that account. A Sasquatch Computer account may not be transferred
without prior written approval from Sasquatch Computer. The Account Holder is responsible for maintaining the
confidentiality of his/her password. In the event of a breach of security through the Account Holder's account, the Account
Holder will be liable for any unauthorized use of the Sasquatch Computer services, including any damages resulting
therefrom, until the Account Holder notifies Sasquatch Computer's customer service.
11. If Sasquatch Computer assigns the Account Holder an Internet Protocol address in connection with the Account
Holder's use of the Sasquatch Computer services, the right to use that Internet Protocol address will remain with
and belong only to Sasquatch Computer, and the Account Holder will have no right to use that Internet Protocol
address except as allowed by Sasquatch Computer in its sole and absolute discretion.
12. This Agreement constitutes the entire agreement between the Account Holder and Sasquatch Computer with respect
to the Sasquatch Computer services and supersedes all prior agreements between the Account Holder and Sasquatch Computer.
Sasquatch Computer's failure to enforce any provision of this Agreement shall not be construed as a waiver of any
provision or right. In the event that a portion of this Agreement is held unenforceable, the unenforceable portion will
be construed in accordance with applicable law as nearly as possible to reflect the original intentions of the parties,
and the remainder of the provisions will remain in full force and effect. The terms of this Section will survive any
termination of this Agreement.
13. The parties shall attempt to resolve all disputes arising out of this Agreement in a spirit of cooperation and
with a problem-solving mindset, without formal proceedings. Any dispute, which cannot be so resolved, shall be subject
to binding arbitration upon the written demand of either party. Arbitration shall take place in Santa Cruz, CA. Should
any legal action permissible under this Agreement be instituted to enforce the terms and conditions of this Agreement,
in particular the right to collect money due on unpaid invoices, the prevailing party shall be entitled to recover
reasonable attorney's fees and expenses incurred at both the trial and appellate levels. The terms of this Section will
survive any termination of this Agreement.
14. The Account Holder agrees to indemnify and hold Sasquatch Computer harmless from any and all Claims resulting
from or connected with any activities conducted by the Account Holder. The Account Holder and Sasquatch Computer
will promptly notify the other upon receipt of any Claim or legal action arising out of activities conducted pursuant
to this Agreement. The rights and responsibilities established in this paragraph will survive any termination of this Agreement.
15. Sasquatch Computer may include the Account Holder's name and contact information in directories of
Sasquatch Computer service subscribers for the purpose promoting the use of the services by additional potential clients.
However, Sasquatch Computer is not authorized to print the Account Holder's name, trademarks or other identifying
information in any other advertising or promotional materials without the prior written consent of the Account Holder.
16. The interpretation and enforcement of this Agreement shall be governed according the laws of the state of California
(excluding its choice of law rules) and the federal laws of United States applicable therein. The Account Holder hereby
consents to personal jurisdiction in the federal and provincial courts of Santa Cruz, California for any action arising
out of or relating to the Account Holder's use of the Sasquatch Computer services. The federal and provincial courts
of Santa Cruz, CA will have exclusive jurisdiction over all such actions. In any such action, the prevailing party will
be entitled to recover all legal expenses incurred in connection with the action, including but not limited to its costs,
both taxable and non-taxable, and reasonable attorney's fees. The terms of this Section will survive any termination of
17. Notices required by this Agreement shall be in writing and shall be delivered either by personal delivery or by mail.
If delivered by mail, notices shall be sent by any express mail service; or by certified or registered mail, return receipt
requested; with all postage and charges prepaid. All notices and other written communications under this Agreement shall be
addressed to the individuals in the capacities indicated below, or as specified by subsequent written notice delivered by
the party whose address has changed.
18. Because the Internet is a global communication tool, and we have clients from nearly every country in the world it is
difficult to dictate what is considered "adult material." However, it is not our function to discriminate against those
who choose to utilize adult content or adult related material. This being said, there are still several reasons why Sasquatch Computer
has been forced to create its no adult sites policy for its virtual server users.
19. Virtual account holders can receive a refund if account is cancelled within the initial 7 days after sign up. If the account
holder cancels after the time period specified, there will be no refund given.
20. Sasquatch Computer may temporarily deny service or terminate this Agreement upon the failure of Account Holder to
pay charges when they become due. Such termination or denial will not relieve the Account Holder of responsibility for the
payment of all accrued charges, plus reasonable interest and any collection fees.
21. If an account holder's account becomes overdue, the account will be suspended. Interest will accrue on the overdue
account at a rate of 5% per month until the outstanding balance is paid in full.
22. If an account holder charges back for services rendered, a $95.00 charge back fee will be added to the amount charged
back by the customer.
23. If an account holder's account is overdue for 90 days, the account will be handed over to an outside collection agency.
At that time the account holder will incur a $350.00 collection fee added to the balance previously due.
24. All accounts are subject to verification.
25. You agree that Sasquatch Computer may establish limits concerning use of any Sasquatch Computer service offered
on any Sasquatch Computer web site, including without limitation the maximum number of days that e-mail messages will
be retained by any Sasquatch Computer service, the maximum number of e-mail messages that may be sent from or received
by an account on any Sasquatch Computer service, the maximum size of an e-mail message that may be sent from or received
by an account on any Sasquatch Computer service, the maximum disk space that will be allotted on Sasquatch Computer's
servers on your behalf either cumulatively or for any particular service. You agree that Sasquatch Computer has no
responsibility or liability for the deletion, corruption or failure to store any messages or other content maintained or
transmitted by any Sasquatch Computer service. You acknowledge that the features, parameters (for example, the amount
of storage available to users) or existence of any Sasquatch Computer service may change at any time.
What does Sasquatch Computer consider "Adult Material?"
Any site whose revenue is gained in part or whole from its adult content.
Photos or videos showing frontal nudity on either men or women for non-scientific or non-artistic purposes.
Photos or videos showing graphic violence, death or dismemberment.
Photos or videos showing graphic violence or death.
Revenue-generating hyperlinks to sites who violate policy 1.
Why does Sasquatch Computer have this policy?
Bandwidth and Resources
A virtual server is a shared environment where many servers reside on each particular machine. This being said, consider
that an average "adult site" gets more hits than 100 standard websites. Some of the smaller adult sites get around 5 GB
of transfer per day. With these types of resources being utilized, our servers would be severely slowed if we allowed these
high traffic sites to also reside on our servers. On top of that, we would be forced to raise our prices to pay for the
additional bandwidth. We strive to keep our servers fast and inexpensive, and our bandwidth clear; therefore, adult sites
are not an option. Sasquatch Computer reserves the right to decide what it considers "adult content", "adult material",
"sexually explicit", or "sexually related". Let us know if you are unsure of the approval of your site before placing an order.