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We have compiled this list of frequently asked questions and answers in order to make your Internet experience as easy and enjoyable as possible. If you have a question or issue that isn't answered here, please contact Technical Support or use the Support Forum to ask your question.
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If you have an @sasquatch.com e-mail address:
- Your incoming mail (POP) server is mail2.sasquatch.com
- Your username is your e-mail address.
- Your password is your e-mail password.
- Your outgoing mail (SMTP) server is mail2.sasquatch.com
- Make sure your client is set to disallow SMTP authentication
If you have a Sasquatch-hosted domain name:
- Your incoming mail (POP) server is mail.yourdomain.com
- Your username is your e-mail address.
- Your password is your e-mail password.
- Your outgoing mail (SMTP) server is mail.yourdomain.com
- Make sure your client is set to disallow SMTP authentication
Sasquatch makes it easy to access your e-mail in a variety of ways.
- You can check your web-mail from any browser. Log in by clicking "My
Account" at the top of any Sasquatch page.
- If you prefer, you can use an e-mail client such as Microsoft Outlook
or Netscape to read your e-mail.
- If you have hosting, you can access your e-mail accounts through your
secure control panel.
- In Outlook Express, click the "Tools" menu and
then "Accounts..."
- Click on the mail tab.
- If you have a Sasquatch account on the list and it isn't working,
click on the account name and then "Remove." Click "Yes" to confirm.
- Click "Add" and then "Mail..."
- Type your name next to "Display name:" and click "Next >"
- Type your e-mail address next in the next box and click "Next >"
- Make sure the select box is set such that the text at the top
reads "My incoming mail server is a POP3 server."
- In the box for "Incoming mail server:" type in
mail2.sasquatch.com or if you have a domain, type in
mail.yourdomain.com
- Do the same for "Outgoing mail (SMTP) server." Click "Next >"
- In the box for "Account name:" type your e-mail address. Type your
password in the next box.
- Make sure "Remember password" is checked, unless you want to type in
your password every time you check your e-mail. Make sure "Log on using
Secure Password Authentication (SPA)" is not checked. Click "Next
>"
- Click "Finish" You should now be ready to send and receive e-mail!
- In Outlook, click the "Tools" menu and then "E-mail Accounts..."
- Select the circle next to "Add a new e-mail account" and click "Next
>"
- Select the circle next to "POP3" and click "Next >"
- Type your name and E-mail address under "User information"
- For "Incoming mail server (POP3):" type in
mail2.sasquatch.com or if you have your own domain, type
in mail.yourdomain.com. Do the same for "Outgoing mail server
(SMTP)."
- For "User Name," type in your e-mail address. For "Password" enter
your e-mail password.
- Make sure the box next to "Log on using Secure Password
Authentication (SPA) is not checked.
- Click "Next >" and "Finish."
You should now be ready to send and receive E-mail. If you already have
a Sasquatch account set up in Outlook and it is no longer functioning,
you can remove it using the following steps.
- First, make sure you add a working account using the steps
above.
- Click on "Tools" and then "E-mail Accounts..."
- Select the circle next to "View or change existing e-mail accounts"
and click "Next >"
- Click on the name of the broken account and then on "Remove."
Confirm by clicking "Yes."
- Click "Finish."
If this is your first time running Mail and a box titled "Welcome to
Mail" comes up when you first start up, follow these steps:
- Next to "Your Name" and "Email Address," enter your name and e-mail
address.
- Next to "Incoming Mail Server," enter mail2.sasquatch.com
or if you have a domain name, enter
mail.yourdomain.com
- Make sure "Mail Server Type" is set to "POP."
- For "User Name," enter your e-mail address. For password, enter your
e-mail password.
- Next to "Outgoing Mail Server," enter mail2.sasquatch.com
or if you have a domain name, enter
mail.yourdomain.com
- Click "OK"
- A box will pop up asking if you want to import mailboxes.
Click "No."
- You should be ready to check your mail! From the "Mailbox" menu,
select "Get New Mail."
If you have used mail before and need to reconfigure it for your
Sasquatch e-mail, follow these steps:
- When you start Mail, click on the Mail menu (next to the Apple) and
then "Preferences..."
- Click on "Accounts" near the upper left
- If you already have a Sasquatch account on the list that isn't
working, click on it, then on "Remove." Press "OK" to confirm.
- Click "Add Account"
- Make sure "Account Type" is set to "POP"
- Next to "Description," type "Sasquatch E-mail"
- Type your e-mail address next to "Email Address" and your name next
to "Full Name"
- If you have an @sasquatch.com e-mail address, type
mail2.sasquatch.com next to "Incoming Mail Server." Otherwise, if
you have your own domain, type mail.yourdomain.com.
- Next to "User Name," type your e-mail address. Next to "Password,"
type your password.
- Click on the select menu next to "Outgoing Mail Server" and
then "Add Server..."
- If you have an @sasquatch.com e-mail address, type
mail2.sasquatch.com next to "Outgoing Mail Server." Otherwise, if
you have your own domain, type mail.yourdomain.com.
Press "OK."
- Press "OK" on your account settings and then close out of the
accounts box.
- You should be ready to check your mail! From the "Mailbox" menu,
select "Get New Mail."
Normally this is fairly simple. When a message shows up in your inbox
with a paperclip icon next to it, this means there is an attached file.
Note that you should only open or save attachments that you're expecting
from trusted sources. Unknown and unexpected attachments, even that
appear to be sent from people you know, can be viruses and may damage
your computer. If you're sure an attachment is safe, you can save it in
one of two ways:
- Click the paperclip in the Preview pane, then on "Save
Attachments"
or
- When you open a message in its own message, choose "Save
Attachments" from the "File" menu.
If you have a newer version of Outlook, these features may be disabled
to keep you from potentially damaging your computer. If you're sure an
attachment is safe, you should re-enable the Save feature. You can do
this by:
- Choosing "Options" from the "Tools" menu.
- Under the "Security" tab, uncheck the box for "Do not allow
attachments to be saved or opened that could potentially by a virus"
- Click "OK." You should now be able to save attachments.
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- Click on the Start Menu -> Programs -> Accessories ->
Communications -> Dial-Up Networking
- Double click on "Make New Connection"
- In the box under "Type a name for the computer that you are
dialing," type Sasquatch. Then, click "Next >"
- If you are in the 831 area code, you can leave the "Area code" box
blank. Type "713-2371" in the box under "Telephone number," then
click "Next >"
- Click "Finish." You should be ready to go!
- If you want to create a shortcut to Sasquatch on your desktop,
right-click on the Sasquatch icon, then on "Create Shortcut."
Click "Yes" on the box that comes up.
- Click on the Start Menu -> All Programs -> Accessories ->
Communications -> New Connection Wizard
- Click "Next >"
- Make sure the circle next to "Connect to the Internet" is filled
and click "Next >"
- Click on the circle next to "Set up my connection manually" and
click "Next >"
- Click on the circle next to "Connect using a dial-up modem"
and "Next >"
- Type Sasquatch in the box under "ISP Name" and click "Next >"
- For phone number, type in 713-2371. If you are outside of the 831
area code, type 1-831-713-2371. Click "Next >"
- You can choose whether or not you want to share this connection
with other people who use your computer. Then click "Next >"
- Type in your Sasquatch user name and password in the appropriate
boxes. Make sure the box next to "Make this the default Internet
connection" is checked. Click "Next >"
- You can choose whether or not you want a shortcut to the connection
placed on your desktop. Click "Finish" and you're ready to connect!
- Click on the Apple in the upper-lefthand corner
- Click on "System Preferences..."
- Click on "Network"
- Click the menu next to "Show:" and select your modem from the list.
In most cases this will be "Internal Modem"
- Click on the tab labeled "TCP/IP" and make sure the menu next
to "Configure:" is set to "Using PPP"
- Click on the tab labeled "PPP"
- In the service provider box, type "Sasquatch"
- In the account name box, type in your Sasquatch username
- In the password box, type in your password
- In the telephone number box, type 713-2371. If you are outside of
the 831 area code, type 1-831-713-2371
- Check the "Save password" box if you want to save the password
- Click the menu next to "Show:" and select "Network Port
Configurations"
- Make sure that your Modem is on top of the list next to
the "New," "Duplicate" and "Delete" buttons. If not, click and drag it
to the top of the list.
- Click on the "Apply Now" button in the lower right.
- Click the red circle in the upper left of the Network box to close
out. You should now be ready to surf the web!
You can set up Sasquatch on as many computers in your home as you wish.
However, only one can be connected under your account at any given time.
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Windows, Unix and ColdFusion Plans starting at 11.95/month
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